Shipping & Returns
Last updated: 24 September 2026
1. Delivery zones and rates
We deliver throughout the Republic of Moldova with our own courier. • Chișinău city — 45 MDL (free above 500 MDL) • Chișinău outskirts — 65 MDL (free above 700 MDL) • Rest of Moldova — 90 MDL (free above 1000 MDL) The exact rate is calculated automatically at checkout, based on the locality you enter.
2. Delivery times
• Chișinău city — 1 working day • Chișinău outskirts — 1–2 working days • Rest of the country — 2–4 working days Orders placed at weekends or on public holidays are processed the next working day. We call to confirm your order before dispatch.
3. Free delivery
Delivery is free above 500 MDL in Chișinău city, above 700 MDL in the outskirts, and above 1000 MDL elsewhere in the country. The threshold is judged on the final value of the goods, after discounts and vouchers. The amount still needed to qualify is shown in your cart.
4. Right of return
You may return your order within 14 calendar days of receiving it, without giving a reason, in accordance with Moldovan consumer protection law. The period runs from the day you take physical possession of the product. We refund the full amount you paid, including the standard delivery charge. If you would rather, we can exchange the item for another size or style instead of refunding you — the choice is yours.
5. Conditions for return
Every piece is delivered sealed with a protective hygiene strip. For reasons of health protection and hygiene, intimate apparel can only be returned or exchanged if: • the item is unworn and unwashed • the tag and original packaging are intact • the protective hygiene strip has not been removed • there are no signs of wear, perfume or make-up Removing the hygiene strip forfeits the right to return or exchange that item. You may still try the item on, exactly as you would in a shop, without removing the strip — trying it on does not affect your right to return it. These conditions do not apply to faulty or incorrectly delivered items (section 8).
6. How to return an item
1. Write to hello@essera.md with your order number and the items you wish to return. 2. We reply within two working days with shipping instructions. 3. Send the parcel, keeping your proof of postage. Return shipping is paid by the customer, except where the item is faulty or was sent in error.
7. Refunds
Once we receive and inspect the returned item, we refund you within 14 calendar days at the latest. • Card payments are refunded to the same card used for payment • Cash-on-delivery orders are refunded by bank transfer to an account you provide The original delivery charge is refunded only if you return the entire order.
8. Faulty or incorrect items
If your item arrives faulty, damaged in transit, or is not what you ordered, write to hello@essera.md attaching photographs. For transit damage please tell us as soon as you can, ideally within 48 hours of delivery, so we can raise a claim with the courier. In these cases we cover all return costs and offer you either a replacement or a full refund. Your rights where goods are not as described are given by law. They are independent of the 14-day period and of the hygiene conditions in section 5, and they are not limited by the 48 hours mentioned above, which concerns only the claim against the courier.
9. Size exchanges
If the size is not right, write to hello@essera.md. Exchanges are subject to available stock and to the same hygiene conditions described in section 5.